Refund policy
Cancelling an order
You can cancel any order before it is dispatched. Email digital@reicuri.com with your order ID, or use the My Account section on the site. We dispatch within 24 hours on working days, so please tell us quickly.
Once the parcel has left us we cannot cancel it, but you can refuse the delivery when the courier arrives. The parcel comes back to us and we refund you once it reaches our warehouse.
We may also cancel an order ourselves if the product is out of stock, if a price on the site was wrong, if we suspect fraud, or if the delivery address cannot be serviced. You get the full amount back in every one of those cases, and we will tell you why.
When you can ask for a refund
- The order was cancelled, by you or by us.
- The product arrived damaged, defective, or was not what you ordered.
- A return we have accepted has reached us and passed inspection.
For damage, defects or wrong products, write to us within 7 days of delivery and attach photographs of the product and the packaging. After 7 days we have no way of establishing what happened in transit, so we will not be able to process the claim.
What we cannot take back
- Products that have been opened or used. These are supplements meant for consumption, so once a seal is broken we cannot resell them and food safety rules do not allow us to restock them.
- Products damaged after delivery.
- Free gifts and promotional items, unless the item itself is defective.
How much you get back
The product price plus any tax you paid. Shipping is free, so there is nothing to deduct there. If you used a discount code, the refund is the amount you actually paid, not the MRP.
How long a refund takes
Once we have verified the claim, or received the returned product, we release the refund within 7 to 10 working days to the same method you paid with. Card and UPI refunds usually appear in your account 2 to 5 working days after we release them, depending on your bank.
If a payment failed at checkout but money left your account, the payment gateway normally reverses it automatically within the timelines set by the RBI. If it has not come back within 7 working days, send us the transaction reference and we will take it up with the gateway.
Replacements
For a damaged, defective or wrong item we would rather send a replacement than a refund, if you are happy with that and the product is in stock. Ask for it in the same email and we will arrange the pickup. Returned products must be unused and in their original packaging.
Cancellation charges
There are none. We do not charge anything for cancelling before dispatch, in line with the Consumer Protection (E-Commerce) Rules, 2020.
Talk to us
Email digital@reicuri.com or call 98458 15772, Monday to Saturday, 10:00 AM to 6:00 PM.
Reicuri Pvt Ltd, Plot No 32, 2nd Floor, 3rd Cross, Dasarahalli Main Road, Balaji Layout, Rachenahalli, Bengaluru, Karnataka 560024
Last updated: 27 July 2026