Order Cancellation

  • Customers may cancel their orders any time before the order is dispatched. Once the order is shipped, cancellation is not possible, but you may reject the delivery at the time it arrives.
  • To cancel, please contact our customer support immediately at digital@reicuri.com or use the “My Account” section on our website.
  • We reserve the right to cancel orders in case of product unavailability, pricing errors, suspected fraud, or other unforeseen issues. In such instances, a full refund will be processed promptly.

Refund Eligibility

  • Refunds are provided for cancelled orders, returned products that meet our return criteria, or if products are received damaged or defective.
  • The refund amount will include the product price and applicable taxes. Since shipping is free, no shipping charges are deducted from refunds.
  • Refund requests must be initiated within 7 days of delivery for damaged, defective, or incorrect products.

Refund Process

  • Upon receiving a valid refund request, we will verify the claim and process the refund within 7-10 business days. The refund will be made via the original payment method (credit/debit card, UPI, etc.).
  • In case of failed transactions or auto refunds, funds will be returned to your account within the stipulated timeframe as per RBI and payment gateway guidelines.

Returns and Exchanges

  • Returns are accepted for damaged, defective, or incorrect products only. Products must be unused and in the original packaging.
  • Exchanges may be offered if the returned product is eligible, subject to stock availability. Contact digital@reicuri.com to initiate a return or exchange.

Non-Refundable Items

  • Products that are opened, used, or damaged by the customer are not eligible for returns or refunds.
  • Any promotional or gift items are non-refundable unless defective.

No Cancellation Charges

  • Reicuri does not charge any cancellation fees on orders cancelled before dispatch, complying with the Consumer Protection (E-Commerce) Rules, 2020.

Customer Support

For any refund or cancellation related queries, contact us at:
Email: digital@reicuri.com
Phone: 98458 15772
Address: Plot No 32, 2nd floor, 3rd Cross, Dasarahalli Main Rd, Balaji Layout, Rachenahalli, Bengaluru, Karnataka 560024